Service & Maintenance

Information for
Existing Customers

Everything you need to know about servicing, tyre replacement and breakdown recovery for your Backstage ADI Solutions vehicle.

✓ Manufacturer Servicing ✓ Kwik Fit Tyre Account ✓ Breakdown Cover

Keeping Your Vehicle on the Road

As a hirer, there are a few things to keep on top of. Below is everything you need to know about servicing, tyres and what to do if you break down.

🔧 Servicing Your Vehicle

As the hirer, it is your responsibility to ensure your car is serviced at the required intervals.

In most cases please make your own booking with the manufacturer dealership and mention that the car has a service account. You do not have to pay for servicing.

Your vehicle can be serviced up to 1,000 miles before its interval, so we recommend booking for 1,000 miles early to account for unexpected delays.

If your vehicle's dashboard indicates that a service or oil change is due, please let us know and book your vehicle in with the manufacturer, regardless of intervals.

Service intervals:

  • Audi -Every 20,000 miles or 12 months.
  • Citroën (1.2l petrol) -Every 12,500 miles or 12 months.
  • Citroën (1.5l Diesel) -Every 20,000 miles or 12 months.
  • DS (1.2l petrol) -Every 12,500 miles or 12 months.
  • Ford (1.0l petrol) -Every 18,000 miles or 24 months.
  • Ford (1.5l Diesel) -Every 10,000 miles or 12 months.
  • Hyundai (1.0l petrol) -Every 10,000 miles or 12 months.
  • Jeep -Every 12,500 miles or 12 months.
  • Kia -Every 10,000 miles or 12 months.
  • Mazda -Every 12,500 miles or 12 months.
  • MG -Every 15,000 miles or 12 months.
  • Nissan (1.0l petrol) -Every 12,500 miles or 12 months.
  • Peugeot (1.2l petrol) -Every 12,500 miles or 12 months.
  • Peugeot (1.5l Diesel) -Every 20,000 miles or 12 months.
  • Renault -Every 18,000 miles or 12 months.
  • SEAT -Every 20,000 miles or 12 months.
  • Škoda -Every 20,000 miles or 12 months.
  • Toyota -Every 10,000 miles or 12 months.
  • Vauxhall (1.2l petrol) -Every 12,500 miles or 12 months.
  • Vauxhall (1.5l Diesel) -Every 20,000 miles or 12 months.
  • Volkswagen -Every 20,000 miles or 24 months.

If you are not able to book with a manufacturer service centre, you can also book with your nearest Kwik Fit using account number N5918U for servicing. Failing this, please contact us for other approved service garages.

🛞 Tyre Replacement

When your tyres have worn down to 3mm or below (1.6mm being the legal limit) you can get them replaced at your nearest Kwik Fit, Halfords Autocentre or ATS Euromaster by informing them that your vehicle has a One Link account to cover tyres. Please contact us if an account number is required.

Only worn tyres below 3mm will be approved for replacement with a budget tyre only. Accidental tyre damage (including punctures) is not covered by us.

⚠  Some tyre centres may refuse to release the vehicle until payment is approved, which may be delayed outside of office hours, on weekends or bank holidays.
🚨 Breakdown Recovery

If your vehicle suffers an unexpected mechanical breakdown, you can call a recovery service as listed below:

  • Audi -Audi Roadside Assistance on 0330 100 3374 for the first year.
  • Citroën -Citroën Roadside Assistance on 08000 72 72 72 for the first 2 years (code DS011).
  • DS -DS Roadside Assistance on 0333 200 099 for the first 3 years.
  • Ford -Ford Assist on 0800 111 234 for the first 3 years.
  • Hyundai -Hyundai Roadside Assistance on 0800 980 2733 for the first year.
  • Jeep -Jeep Roadside Assistance on 0800 1692966 for the first year.
  • Kia -Kia Roadside Assistance on 0330 153 0418 for the first 3 years.
  • Mazda -Mazda Roadside Assistance on 0800 777 179 for the first year.
  • MG -MG Roadside Assistance on 0330 0723338 for the first year.
  • Nissan -Nissan Roadside Assistance on 0330 123 1231 for the first 3 years.
  • Peugeot -Peugeot Roadside Assistance on 0800 2940294 for the first 2 years.
  • Renault -Renault Roadside Assistance on 0800 085 8005 for the first 3 years.
  • SEAT -SEAT Roadside Assistance on 0800 262 622 for the first year.
  • Škoda -Škoda Roadside Assistance on 0330 100 3243 for the first 3 years.
  • Toyota -Toyota Roadside Assistance on 0800 246 824 for the first 2 years.
  • Vauxhall -Vauxhall Roadside Assistance on 0800 553 388 for the first year.
  • Volkswagen -Volkswagen Roadside Assistance on 0800 777 192 for the first year.

Outside of the cover periods above, please call the AA on 0800 42 41 51 quoting the account reference number BCASP533964.

Fair Wear & Tear Guide

Contact Us

Ready to get started? Get in touch and we'll find the right car for you.

Email Us
hello@backstageadi.co.uk
Call Us
0333 12 12 700
Message on WhatsApp
+44 7540 634293